Banking F.A.Q
- Is the transaction of funds secure?
- Is access to my account secure?
- How do I deposit money?
- What deposit methods are available?
- What payment form should I choose?
- Are there any deposit fees?
- How can I cash out if I deposited with a credit card?
- How do I cash out my winnings?
- Are there any cash out fees?
- When will I receive my cash out?
- Where will my check be sent?
- Can I cancel a cash out?
- Why can't I deposit?
1. Is the transaction of funds secure?
All transaction information is safeguarded by the same reliable encryption based on complex mathematical algorithms, latest firewall technologies and RSA encryption used by the most important banks world wide. In fact using your credit card at any casino or poker room is much safer than using it at your local store.
2. Is access to my account secure?
Access to your account information as a member is restricted by your unique username and password.
3. How do I deposit money?
First, you must be sure to have a Real Money account activated in the site, then all you need to do is choose a deposit method. These methods can be found into the cashier section of every site's lobby, simply click at "Make a Deposit" or something similar and follow the instructions. Go to our Payments section to see exactly how to make a deposit by a specific payment method.
4. What deposit methods are available?
It depends of the casino or poker room, the most of them use the most reliable, established and trustworthy payment merchants in the world.
5. What payment form should I choose?
We recommend that you create an account at Moneybookers or Neteller, they are the biggest and safest e-wallets in the world, both have more than 4 millions of account holders worldwide.
Neteller and Moneybookers are online money transfer services, so you are able to deposit, withdrawal and transfer funds from the casino to your bank account and viceverse. Sadly both e-wallets are not allowed to United States players.
Go to our Payments section to know how to sign up.
But the fastest way is credit cards, the money is instantly into your casino or poker room account.
6. Are there any deposit fees?
No, there are no fees at any site.
7. How can I cash out if I deposited with a credit card?
You can request a cash out setting up a Neteller or Moneybookers account, so you can withdraw your winnings to that account and transfer the money to your bank account from there. Or you can request a check to be sent to you by courier or post.
8. How do I cash out my winnings?
The most casinos and poker rooms have partnered with the most established, secure and trustworthy payment merchants in the world to ensure an easy way to make transactions for you. Go to Payments section to learn a step by step of cash out methods.
9. Are there any cash out fees?
It depends of the casino or poker room and the cash out method, for example courier checks under $1000, usually have $30 charge deducted from the withdrawn amount, but the most of our sites have not any fees cashing out.
10. When will I receive my cash out?
This will depend on the cash out method, but here we show the average of the most important:
- Neteller 1-3 business days
- Moneybookers 1-5 business days
- Click2Pay 1-2 business days
- Check (Normal) 7-20 business days
- Check (Courier) 1-4 business days
- Webmoney instantly
Business days are Monday-Friday. Some casinos and poker rooms make your cash outs at weekends as well. The above is for guidance only and may vary due to unforseen circumstances.
11. Where will my check be sent?
Obviously your checks will be sent to the postal address you entered when you registered in the site. Many sites charge a fee if the check is sent to incorrect addresses or for checks cancelled after they have been processed.
12. Can I cancel a cash out?
Many sites give you the option to cancel a cash out. These sites need time to process the cash out by the site's staff, which is done in one day. Before that time finishes, you have the opportunity to cancel your cash out.
13. Why can't I deposit?
Unfortunately certain countries do not permit deposits with specific payment methods, so you can find which is available to your country asking to the site's support.
Sometimes you can't deposit due to your country's legislation, check before making any deposit if you are allowed to deposit at any casino or poker room.
